Subject: Taking Care Of Business
Title: 

Get a Handle On Client Price Objections: Show Them the Money

Byline: Jennifer DiPretorio
Published: June 2001 by DJ Times Magazine

For the ceremony, they’ve rented a local vineyard, where after they repeat their vows doves will be released skyward. To get from the vineyard to the reception, a stretch limousine stuffed with a wet bar and VCR will escort them. And once they’re at the reception hall, huge gaudy floral centerpieces will dominate every table.

So you might be a little surprised when, after you quote your price for a four-hour wedding, these potential wedding clients cry despairingly, “But we can’t afford that!”

Of course, they can. They just don’t know how—and it’s your job to show them. There are plenty of ways you can nudge your client into cutting their wedding-day costs so they can afford what’s really important to their special day—you!

The Problem
It’s no secret that while planning a wedding, most couples often book the DJ last. “We’re called after they pick the site, hire the caterers, the photographers, the videographers, oftentimes after they’ve bought the flowers and the cake,” complains Alan McKenzie, owner of Santa Barbara, Calif.-based Amazing Sounds.

By the time they finally phone you, your couple may have as little as 2-percent remaining in their budget to book you—you, a $750 DJ! This of course prompts their heartbreaking refrain: “Sorry, but we can only afford a $350 DJ.”

Before you chalk up the call as a lost cause, show your budget-constricted bride how she, through some minor adjustments in her wedding-day accouterments, can easily afford the $400 difference. In fact, use this “Dime Them Down” technique effectively and your clients will realize they have enough money to buy lights, another MC, some dancers, glow sticks, etc.

But before you start telling the couple how to spend their money, talk to them about what, in your experience, is essential to the reception’s success. Says Randy Bartlett of Sacramento, Calif.-based Premier Entertainment, “I ask my clients, ‘Have you ever been to a really great wedding reception?’ They say, ‘Yes.’ I ask them, ‘What was so great about it?’ They say how fun it was, the DJ was great. I have yet to have anyone mention food, or the photographer, or the videographer, or the flowers. And when I ask them about the worst reception they’ve been to, and what made it so bad, they always say something about the DJ.”

At that point, McKenzie tells couples just how important the entertainment is to their event. “I tell them that the entertainment will be 80-percent of the success of their event and by spending a little bit more on it, maybe 10-percent of the overall budget, and decreasing the money spent on the food and flowers, it will pay off better for them in having a good time.”

The Solution
First, you need to gauge the size of your clients’ budget—without asking. By familiarizing yourself with local hotels, banquet halls, restaurants (and vineyards!) and what they charge, and computing that a couple will spend about 12-percent of their total budget on the rental of a hall, you’ll immediately gather a rough estimate of their budget.

But before you start slashing your clients’ budget, first ask if they’re agreeable to adjusting it. “I ask them how much they plan to spend on a DJ,” says McKenzie. “Usually they’ll tell me $700 or $800 or something like that. So I then ask, ‘Do you mind if I ask you a few questions? Maybe I can help you save some money in other areas.’”

Where To Trim
By making some simple modifications to their dinner menu, your clients can tighten their budget without sacrificing quality. Suggest small adjustments first, like changing from waitress-service hors d’oeuvres to stationary appetizers of cheese and crackers, or bread and spinach dip, none of which require a paid waitstaff.

“They can save generally $1 to $2 per person on hors d’oeuvres at the cocktail hour by serving only cold appetizers,” says McKenzie. “By saving $1 a person, that’s $200 right there.”

Ask your couple if they’re planning a cocktail hour and hors d-oeuvres. If so, are they dead set on having both? “Say, for example, the couple was planning to have a very basic hors d-oeuvres package, for when guests first arrive, of imported cheese with grapes and baguettes,” says Bartlett. “Say it includes a choice of two skewers, beef or pork. And say all of that will only cost the couple $30 per person. For a small reception of 100 people, that’s $3,000 right there. And don’t forget the 18-percent gratuity and 8.25-percent sales tax—both are standard in the industry, everywhere, and that adds up to another $750.”

If, however, your couple can’t fathom their wedding without the imported cheese and crackers, see if they’re open to choosing more moderately priced entrees, like chicken instead of beef, or broccoli in place of asparagus.

“Here’s an example,” says Bartlett. “Stuffed Chicken Lorenzo. $33.75 per person—and don’t forget tax and gratuity—or Chicken Marsala for $30.50. The difference between the two is the sauce they put on the chicken. So the couple can save $3.25 per plate if they just switch the sauce for the chicken. Save $3 a plate and with 175 guests you save, including of course tax and gratuity, $475 dollars just for switching the sauce.”

Certain ingredients are expensive, like truffles, and will increase the entree price. Are truffles essential? If not, skip them. Only the couple will know that they gave their guests a choice of chicken in balsamic sauce over a white truffle sauce. “Nobody will ever say that an event was successful based on the glaze on the chicken,” continues Bartlett.

I’ll Toast to That
Alcohol is another area where your couple can save big, especially if they opt for an open bar that serves only wine, beer and soft drinks—and not hard liquor. If the couple wants a cocktail hour, suggest wine served in glasses by a waitress instead of an open bar. Also, inform them that they can ditch the champagne for the toast and instead serve wedding punch; it serves the same purpose, since guests are concentrating on the toast itself and not what’s inside their glasses.

“Buy alcohol by the head, where there’s one flat fee for every person of drinking age for four or five hours,” advises Deb McCoy, author of “The Elegant Wedding and the Budget Savvy Bride (How To Have the Wedding of Your Dreams for Half the Price).” “If you pay for it by consumption—that’s per drink—I guarantee 99-percent of the time you’ll be taken to the cleaners because there’s no way for you to prove how much liquor was consumed. You can wind up paying as much as $10,000.”

Ornaments
Ornamentation is another area that offers plenty of ways to save money. Many couples somehow become convinced that they need a 30-foot ice sculpture for their reception or all is lost. Instead of buying place cards, which can cost $100 for 200 people, suggest to your couple they post seating assignments on a beautiful easel. If they’re planning to have personalized cocktail napkins and matches, they can skip it, saving—depending on whether the napkins are beverage or luncheon size and how many matches the couple wants in a book—about $125 for a 200-person wedding. And of course, no wedding was ever a disappointment because it lacked flying doves and thousands of balloons.

Everyone loves flowers, but how important is it to decorate every table with a centerpiece? Eliminating just five centerpieces, according to Deb McCoy, can save your couple $250. Suggest replacing the floral centerpieces with candles and maybe some scattered rose pedals; they’ll look just as beautiful. Why not, tell them, re-use the flowers that will decorate the church altar as decorations for the cake and gift tables, thus saving the expense of buying separate arrangements for the church and the reception. And dimming the lights in the reception area gives automatic (and free!) ambiance to the room and decreases the need for lots of decorations.

Or if your couple must, must have fresh flowers for the ceremony, and a separate flower arrangement for their reception, tell them where the cheapest places are. “I tell them that oftentimes they can have a friend pick up flowers that morning, or the day before, at a local Flowermart, that can save them a couple of hundred dollars,” says McKenzie. “Flowers are very inexpensive if you can get them at a Flowermart or farmer’s market, which are often open on Saturday mornings.”

Invitation Only
Don’t forget invitations. Your couple can save $130 if they exclude the envelope lining and another $300 if they skip the calligraphy and address the envelopes themselves. Postage will also cost less if the invites only need one stamp for mailing. If the couple includes postcards instead of formal reply cards, they could save an extra $150.

Transport
Transportation is another area where you can help your couple save money. Instead of the entire bridal party riding in limos, why not ride in town cars? Town cars, depending on your region, cost $20 less per hour than limos, which can cost $60 per hour. If they’re willing, the entire party can ride in a limo bus for $100 an hour, rather than multiple cars. Another idea is to just pay for the service you need, instead of four-hour blocks.

Find What the Average Wedding Costs
“I’d say the first thing would be to find out how much brides in their areas are spending on all of the various items,” says McKenzie. “The easiest way is to call around and ask, to pretend like you are a customer and ask questions. Become a client. Start asking how much things are. Ask if they give a discount if they do one thing or another. Usually they’ll find out that the average bride is spending $15,000-$20,000 on the wedding.”

What Not to Suggest
While there’s plenty of places to trim budgets, there are some that you should avoid. “You don’t want to suggest anything that’s going to hurt their guest list, decrease it or anything like that,” says McKenzie. “You can infer that by asking how many guests they have and say something like, ‘Oh, that’s quite a few.’ Or something like that. You don’t want to say they should reduce that. DJs like a lot of people. The more the merrier. Stick instead to questions like if they’re having a cash bar or a paid bar, flowers, food and other table decorations. Try to find out where their major expenses are. Those are the places that can usually be trimmed.”

And remember, your couple is not really trimming back on anything; instead, they’re upgrading the quality of their special day by employing somebody that can really make a difference—you!

If you have any questions for TCB, please write to

DJ Times c/o TCB,
25 Willowdale Ave.
Port Washington, N.Y., 11050
fax 516-944-8372
e-mail djtimes@testa.com.



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